Policies & Newsletters

Our Policies

The State of Iowa has adopted the National Fire Protection Association’s requirements for out-of-gas situations. These regulations require anyone delivering propane to a tank that is out of gas to perform a leak test on the gas system prior to returning the system to operation. Because access to your appliances and an adult signature is needed, we require someone 18 years of age or older to be present for this safety inspection.

  Business Hours After Hours
1st Occurence $75 $125
2nd Occurence $100 $150
3rd Occurence $125 $175

*If you run out of gas for a 4th time, it is our policy to pick up any EIP tanks leased by you and require you to find another propane supplier.

To avoid Out of Gas occurrences, request to be on an automatic fill route or be sure to notify us before your fuel level drops below 20%.

Due to the nature of our business, for those not on a keep-full route, a 48-hour notice is required for delivery requests. Same-day deliveries are subject to our availability, and will be charged $50.00 during business hours and $100 after business hours. Holiday deliveries will be charged $200.

  • Minimum delivery is 200 gallons except for those on keep full routes during the heating season.
  • Standard service call charge is $35
  • Hourly labor rates:
    • $40 during business hours
    • $100 after business hours
  • Regulators must be updated at least every 15 years. Customer owned tanks will be charged $55 per regulator. There is no charge for regulators on Eastern Iowa Propane leased tanks.
  • New customers: Your first three deliveries must be prepaid.
  • Please make sure the path to your tank is clear of debris and/or snow, and that nothing is blocking the tank that will make delivery difficult or impossible.
  • IF YOU HAVE A DOG: To ensure the safety of our drivers, please notify our office or your driver if your pet may be running loose when we deliver your propane and/or if it may be a threat to your driver. Aggressive / protective animals must be locked up in order for us to deliver your propane.

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